Online Terms and Conditions for Supply of education service
This Online Registration Agreement shall commence on August 1, 2021.
Welcome to use AirClass online education service, please read the following important terms and conditions before you buy any digital content from us and check that they contain everything you want and nothing that you are not willing to agree to.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.
1 Part one of the key information: ‘Who we are’
1.1 We are Air Class Limited trading as AirClass, a company registered in England and Wales under company number: 13536040.
1.2 Our registered office is at: 291 Brighton Road, South Croydon, United Kingdom, CR2 6EQ
1.3 Our VAT number is: [insert details].
1.4 AirClass is only used as an online education and training platform.
2 Part 2 of the key information: Your Statutory Rights
2.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
2.2 The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
2.3 If your digital content is faulty, you’re entitled to a repair or a replacement.
2.4 If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
2.5 If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
2.6 This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 0808 223 1133.
3 AirClass reminds you:
3.1 You can browse the content of the website or APP or related link pages but cannot obtain AirClass course services without account registration. After your registration of the AirClass platform before this agreement takes effect, you can access and/or use the AirClass platform website, client (including APP/APK/SDK/API methods), content distribution, information network dissemination, etc.
3.2 Any access of the various forms (including the emergence of new service forms in future technological development) are DEEMEDdeemed to be your consent to accept all the contents of this agreement, otherwise, please do not access or accept AirClass platform services.
3.3 The details of this agreement will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
3.4 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3.5 You must be a natural person with full civil capacity.
3.6 User registration refers to the process by which you log in to the AirClass official website, fills in relevant information as required, and confirms that they agree to perform the "Agreement".
3.7 You shall be responsible for paying all taxable taxes due to the transaction and obtaining of paid services, as well as all hardware, software, service and other expenses.
3.8 Any statements, notices, warnings, etc. made by AirClass in various ways (including but not limited to web announcements, emails, SMS reminders, etc.) regarding the use of specific AirClass network services are regarded as part of this "Agreement".
4 Confirmation and Acceptance of the Terms of the Registration Agreement
In this agreement:
4.1 ‘we’, ‘us’ or ‘our’ means"Air Class Limited"; and "AirClass", "this website"
4.2 ‘you’ or ‘your’ means "User of AirClass", the person buying online service from us.
4.3 AirClass (agrees to provide related services based on the Internet and mobile networks (hereinafter referred to as "network services") in accordance with the provisions of this agreement and its operating rules published from time to time.
4.4 This agreement is the AirClass user registration agreement ("Agreement"). In order to obtain network receive the online education services, you shall carefully read and fully understand the terms of this "Agreement", including the exemption or limitation of AirClass's liability.
4.5 Please read carefully and choose to accept or not to accept this "Agreement" (If you are the minors, you shall read with the legal guardian, and seek the consent and guidance of your parents or guardians before submitting personal information).
4.6 If you agree to accept all the terms of this "Agreement", you shall complete all the registration procedures according to the prompts on the page, and click the "Request now!" button during the registration process, otherwise it will be deemed to not accept all the terms of this "Agreement" and terminate and withdraw from the application.
4.7 After you successfully register our website, AirClass will give you a user account and corresponding password. Your account and password shall be carefully kept by yourself; you shall be legally responsible for all activities and events conducted with your account. If you successfully registered the account, AirClass will call each registered user and further introduce the company's related services.
5 We set out how a legally binding contract between you and us is made.
5.1 You place an order on the site by [insert details]. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
5.2 Before you place your order, you must check that the hardware and software requirements of your computer or device mean that you can download the digital content. Please click on the ‘key technical information’ button if you want to see the requirements.
5.3 When you place your order at the end of the online purchase process (eg when you click on the [insert details such as ‘pay now’ button]), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
5.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
5.4.1 the digital content is unavailable;
5.4.2 we cannot authorise your payment;
5.4.3 you are not allowed to buy the digital content from us;
5.4.4 we are not allowed to sell the digital content to you; or
5.4.5 there has been a mistake on the pricing or description of the digital content.
5.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
5.5.1 a legally binding contract will be in place between you and us; and
5.5.2 the digital content will download automatically.
5.6 If you are under the age of 18 you may not buy any digital content from the site unless you are supervised by your legal representative.
5.7 When buying any online service on our site you also agree to be legally bound by:
5.7.1 our website terms and conditions[ and any documents referred to in them];
5.7.2 agree to accept the company's further telephone services.
5.8 If you continue using these AirClass network services, it is deemed that you agree the content of such statements, notices, and warnings.
AirClass will publish an announcement on the website to notify you of the changes of the agreement And will take an automatically and immediate effect. If you do not accept the modified terms, please stop using the network services provided by this website immediately, otherwise you will be deemed to have accepted the modified agreement.
6 The Rights and Obligations of AirClass
6.1 When AirClass supply the digital content:
6.1.1 AirClass will maintain a quality operation based on current technology, and use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content.
6.1.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and not responsible for the interrupted or suspended services caused by force majeure or other non-human factors.
6.1.3 You acknowledge that there may be minor errors or bugs in it.
6.1.4 The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.
6.2 AirClass shall respondeffectively to the problems regarding the transaction or registration-related issues you encountered during the registration and use of the AirClass online education platform;
6.3 AirClass shall provide you with remote education services based on the principle of honesty and credibility, and shall not arbitrarily interrupt or stop the provision of such services.
6.4 AirClass has zero tolerance for any of your improper behavior on the AirClass network education platform or any other situation. AirClass or its authorized person entitles to require you to reduce the impact of your improper behavior, including but not limited to changing or deleting the content posted by you, and to suspend or terminate your right to use the network service without your consent;
6.5 AirClass has the right to supervise and guide your online activities, and has the right to terminate all of your services if you engage in illegal online activities.
6.6 AirClass has the right to review and supervise the use of AirClass network services by you, including but not limited to reviewing the content stored by you in AirClass.
6.7 AirClass has right to receive the Payment from you for the service supplied to you:
6.7.1 We accept the following credit cards and online payment such as the Alipay or the payment of the Wechat We do not accept cash or cheques.
6.7.3 Your credit card or online payment will only be charged once the Confirmation Email has been sent to you, at which point the download of the digital content starts automatically.
6.7.4 All payments by credit card or online payments need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified code:
6.7.5 All prices are in pounds sterling (£)(GBP) and include VAT.
6.8.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
6.8.2 If your digital content is faulty, please contact us using the contact details at the top of this page.
6.8.3 To avoid faults in the digital content, you must:
install any fixes, updates new releases and new versions as soon as reasonably possible after we tell you that they are available to be downloaded; and
use it only on the recommended third-party software and equipment set out in the guide to its use or on our site.
7 The Rights and Obligations of User
7.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’); and
7.2 Permission to use the digital content
When you buy the digital content and it is downloaded, you will not own it. Instead, we give you permission to use it for the purpose of you using and enjoying it according to this agreement.
7.3 The digital content:
7.3.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
7.3.2 is non-exclusive to you. We may supply the same or similar digital content to other users;
7.3.3 may be used only on [insert number] computer[s] or device[s];
7.4 You may not be:
7.4.1 copied by you except for a reasonable number of necessary back-ups.
7.4.2 changed by you which means, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law;
7.4.3 combined or merged with, or used in, any other computer program; or
188.8.131.52 distributed or sold by you to any third party;
7.4.4 contains information which is owned by us and/or third parties. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
7.4.5 Except where you have permission to use the digital content under this clause, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
7.5 You must comply with the following:
7.5.1 compiling with all network protocols, regulations, procedures and practices to use our services;
7.5.2 not using the AirClass online education platform to for any illegal purpose or activities;
7.5.3 not interfering with the use and operation of AirClass and not infringing the normal rightsof other users;
7.5.4 not allowing a third party to access your account whatever with or without monetarilynor for other purposes;
7.5.5 be tolerant with the technical transferring between China and overseas, and complying with relevant laws and regulations
7.5.6 updating your registration information in time to ensure that your personal information is detailed and accurate when your personal registration information changes.
7.5.7 providing accurate user name and password and contact information according to the registration prompts when registering; All the information provided by you will be deemed to accurate and valid ID.
7.5.8 allowing the staff of the AirClass to contact you for the purpose the use of their online education;
7.6 Any breaches of the provisions of Clause 6, AirClass has its own judicial discretion to immediately close your account. And, You shall be liable for the consequence of the breachess on AirClass education platform.
7.7 Equipping yourself for online education, such as PC, modems or other necessary Internet devices;
7.7.1 Bearing the costs for the use of this online education platform, such as the Internet telephone fee, Internet information fee and education information fee etc. Your user-name and password
7.7.2 You shall be fully responsible for the security of your user-name (also known as account number) and password;
7.7.3 you shall notify us immediately, if you find any illegal use of your account, AirClass will not release your liability for the use of accounts and passwords by a third party even incurred by hacking or your negligence.
8.1 Once you have placed your order and the Confirmation Email has been sent to you, the digital content will download automatically.
8.2 We may deliver your digital content in instalments.
8.3 If something happens which is outside of our control and affects your ability to download the digital content, we will let you know when you can expect to be able to download the digital content.
8.4 If your computer or device blocks the automatic download of the digital content or the automatic download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the end of this agreement.
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
9.1.1 losses that were not foreseeable to you and us when this agreement was formed;
9.1.2 losses that were not caused by any breach on our party;
9.1.4 losses to non-consumers.
10 Your privacy and personal information
10.3 We might contact you with the information we collect from you, if we have a query or concern about the use of your account.
No one other than a party to this contract has any right to enforce any term of this contract.
12.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
12.2 If a dispute cannot be resolved in accordance with our Complaint Handling Policy or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR).
12.3 If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
12.4 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
13 Legal Jurisdiction
The laws of the people’s republic of China and the relevant court of the people’s republic of China apply to conclusion, execution, interpretation and dispute resolution of this agreement, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
14 Intellectual Property
AirClass owns all thel intellectual property rights of the contents of AirClass's supplied on the platform. Without our permission, no one entitles to copy, disseminate or infringe any of AirClass's intellectual property rights.
15 Copyright Notice
AirClass is the proprietor or licensee (‘rightsholder’) of all intellectual property rights in relation to this online platform and its contents, including but not limited to copyright, trade and brand names, trade-marks, products and get-up. If no permission is given by AirClass to the use of any of them, such use may constitute an infringement of the rightsholder’s rights.
Permission to reproduce such material must be obtained from the relevant rights holders concerned.
16 Termination of the Agreement
You have the right to terminate this Agreement at any time by giving us one-month notice in writing
saying that you do not want to continue to use the relevant platform services.
Our contact email account is ‘email@example.com’
1. Who is responsible for data processing?
The person responsible for data processing is
Air Class Limited incorporated, in England and Wales with registration number 13536040 whose registered office is at: 291 Brighton Road, South Croydon, United Kingdom, CR2 6EQ
2. What data is processed and where does this data originate?
We process the personal data that we receive from you within the bounds of the business relationship. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the European Economic Area (EEA).
We collect personal data from you:
Directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase services via our website, post material to our website and complete customer surveys, and
Indirectly, such as your browsing activity while on our website; we will collect information indirectly using “cookies”, which is detailed below
The personal data collected includes:
Type of school
Email address, if provided
Questions that are put to the community
Responses returned to the community
Payment information, if provided
Profile picture, if uploaded
Identification data of the device on which the AirClass app has been installed.
Your answers to the particular subjects about your school, if disclosed
Profile description, if provided
Information relevant to teaching (such as dates of examinations, grades, learning disabilities etc.), if provided
4. Google Analytics
5. How does AirClass use the collected information?
We may use the information we collected, including your and your children’s personal information - based on diverse purposes as well as the legal basis of the processing – as follows:
5.1 We process the following personal data for the purpose and on the legal basis of the performance of the contract, product and service fulfillment:
The above obligatory or optional personal data you provide is used for purposes such as fulfilling the obligations defined in the Online Terms and Conditions And Registration Agreement, responding to your questions, requests relating to the service, customizing the visualized content, communicating with you about sales offers relating to special services and new features, and responding to problems relating to our services.
5.2 We process the following personal information based on the legitimate interest of the AirClass (as the legal basis of this processing) for marketing purposes and to deliver e-mails:
Any other personal data provided to the data processors of AirClass.
Whenever AirClass processes data for its legitimate interest, AirClass always keeps your personal data rights in high regard and will take them in account. The users always have the right to object to this processing. However, objecting against such data processing might affect AirClass’s ability to carry out tasks above for the benefit of the user.
5.3 We process personal data for the purpose and on the legal basis of compliance with legal obligations to prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business. We also process personal data for the purpose and on the legal basis of legal compliance and to assist law enforcement and respond to subpoenas.
5.4 We process the following personal data for the purpose and on the legal basis of the legitimate interests of us to improve the effectiveness of the Website, our services, and marketing efforts, to conduct research and analysis, including focus groups and surveys and to perform other business activities as needed, or as described elsewhere in this Policy:
Contact information ( Email，Phone number ).Airclass collects email and phone number to enable Airclass provide users with a more personalized service.
Content consumed on the Website,
Unique device identifier,
Domain and other system settings,
Operating system type,
Actions taken on our Website,
Content consumed (e.g., viewed, uploaded, and shared),
Dates and times of Website visits,
The link that you have been redirected to our Website from,
The type of web browser used,
Actions taken in the Application,
Dates and times of using the Application,
Time spent in the Application and the regularity of your visits,
Other software and hardware information,
Other information associated with other files stored on your device.
Installed application. Airclass collects installed application to enable users share information to third-party apps and login with a third-party account.
Device information: The platform will receive and record information about the device you are using (IMEI number, device model, OS version, device settings, unique device identifier hardware and software characteristics, device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)) and information about the location of the device (IP address, GPS and other sensor information) according to the specific permissions you have granted during the software installation and use.
Where it is feasible, we anonymize personal data or use non-identifiable statistical data. We do not collect personal data in advance and store it for potential future purposes unless required or permitted by the applicable laws.
For collecting anonymously, the above-mentioned data and making statistics and analysis we may use the following software and programs:
1600 Amphitheatre Parkway Mountain View, CA 94043
United States of America
8F, Building B3, Phase II, Wuda Airfield, East Lake New Technology Development Zone, Wuhan, China
Building 2, No.39 Dongzhimenwai Street, Dongcheng District, Beijing, China
Room902, Building 9, Wangjing East Garden 4, Chaoyang District, Beijing, China
5.5 Data integrity and purpose limitation: AirClass will only collect and retain personal data which is relevant to the purposes for which the data is collected, and we will not use it in a way that is incompatible with such purposes unless such use has been subsequently authorized by you. We will take reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete and current. We may occasionally contact you to determine that your data is still accurate and current.
The provider/contractual partner is free to make unrestricted use of the services of factor bank(s) with a branch in the European Union (data recipient).
7. On what legal basis and for what purposes does the data processing take place?
We process your personal data to fulfil our contractual obligations:
1) Optimal matching between the questioner and answerer, so that the process can be better tailored for the customer
2) Informing users about updates to the AirClass app
3) Offering online tutoring 4) Processing customer support requests to resolve disputes and service problems. We also process your personal data to fulfil legal obligations and for other legitimate interests (especially cookies, web analytics, use for advertising purposes such as sending newsletters), provided that your interests in maintaining confidentiality are not overridden.
-To fulfil contractual obligations
Article 6 (1) b GDPR:
The processing of personal data is carried out to fulfil our contractual obligations, in particular to fulfil our contracts with you. The primary contractual obligation for which we process personal data is the operation of the learning service offered by us.
- To fulfil legal obligations
Article 6 (1) c GDPR:
The processing of personal data also takes place for the purpose of fulfilling various legal obligations to which we are subject. Examples of such data processing based on a legal obligation are the keeping of proper accounts.
- To safeguard legitimate interests
Article 6 (1) f GDPR):
We process personal data to protect our legitimate interests unless your interests in confidentiality outweigh these.
In the following cases, data processing is carried out to protect legitimate interests: advertising and marketing, and improvement of our offering and our website.
You may object to the processing of personal data based on legitimate interests.
8. To whom your data will be transmitted?
We may transmit certain personal information to third party vendors in the UK or in third countries, who supply software applications, web hosting and other technologies or services for the Website and our services (hereinafter: “Data Processor”). We will only provide these third parties with access to information that is reasonably necessary to perform their work or comply with the law. Those third parties will never use such information for any other purpose except to provide services in connection with the Website and our services. During the service of data process, the Data Processor shall abide under the present Policy, relevant legislations in force, furthermore the provisions of the existing contracts between him and AirClass.
We use the data process service of the following Data Processors:
Activity (data processing service)
Alibaba Cloud Computing
No.12, Turnang Science and Technology Economic Block, Xihu District, Hangzhou, Zhejiang Province
Cloud service and Server service
We only transfer personal data collected from individuals located within the UK only with the consent of the individuals to a third-party having a registered seat outside the UK acting as a data processor without the appropriate safeguards set out in the GDPR, or when it is necessary for the performance of the contract. AirClass will make every effort to ensure that the personal data transferred is safe and secure and that the personal data is processed in a manner consistent with the GDPR.
If there is a legal obligation, we transmit personal data to public bodies and institutions (e.g., law enforcement agencies, courts).
9. How long will your data be processed and stored?
We process your personal data only if it is necessary. As soon as you withdraw consent, it is automatically deleted.
We store the personal data required for the fulfilment of the contract in any case for the duration of the entire business relationship and beyond that in accordance with the statutory storage and documentation obligations (e.g., in accordance with the Data Protection Act 2018 of UK). In addition, we take into account the statutory limitation periods, which can be up to 30 years in certain cases.
10. What rights do you have?
Right of access to information:
If we process your personal data, you have the right to be informed about the purposes of the processing, the categories of personal data processed, the recipients of such personal data, the storage period, the rights you are entitled to, the origin of the personal data and the existence of automated decision-making.
You grant to us a royalty-free, perpetual licence throughout our apps to use, copy and reproduce the content and materials produced by us as a result of the performance of the activities online tuition. In each case with an appropriate credit in connection with the endorsement of the tuition, researching or improvement of the quality of AirClass and/or its products.
Rectification and deletion:
You have the right to request the correction of incorrect or incomplete personal data concerning you. You are entitled to request the deletion of personal data concerning you if there are no legal obligations on our part to oppose deletion unless the processing of the data is lawful.
Restriction of processing:
In certain cases, you are entitled to demand that the processing of your data be restricted.
You are entitled to request the transfer of your data which you have provided to us in a structured, common, and machine-readable format. You have the right to request that the personal data be transferred directly by us to a person responsible designated by you, insofar as this is technically feasible.
You are entitled at any time to object to the processing of personal data concerning you for reasons arising from your situation. If you object, we will not further process personal data concerning you, unless we can prove that our reasons for processing outweigh your interests. You may object to the use of your personal data for advertising purposes at any time; in this case we will stop processing your data for advertising purposes. To exercise your rights in relation to your data processed by us, please contact us via: firstname.lastname@example.org.
11. Children’s Privacy
We do not collect or retain any personal information from children except as needed to facilitate tutoring for that student, who may be a minor.
AirClass is committed to safeguarding the information each User entrusts to AirClass and believes that every User should know how it utilizes the information collected from each User. Other than free information and materials that do not require any registrations or identifying information, the Site is not directed at children under 13 years of age, and AirClass does not knowingly collect personally identifiable information from children under 13 years of age online. For the purposes of using the Site as a platform to connect with tutors, Parents may supply information such as name or age of their children for AirClass to assist facilitate the connection between student and tutor. AirClass may store this information in a secure digital format. Parents or guardians of children under 13 years of age may review or request the deletion of any personal information previously provided by the child, parent, or guardian that is ultimately collected by AirClass, if you seek to review or delete such information, contact AirClass at the phone number or email address given below indicating what you would like to have done. AirClass will contact you to take the requested action, including but not limited to refusing to permit further information collection or use.
You have the right to contact：
to file a complaint, to withdraw consent, or object to the use of your personal data for advertising purposes if you believe that your data protection rights have been violated.